Apron Diva Return Policy
At this time due to COVID we cannot process exchanges or returns unless we made an error or an item has been damaged, so please be sure to review our sizing information.
We are currently accepting product returns only for wrong orders due to our error or damaged items within 30 days of receipt.
Holiday & Seasonal items are not eligible for return.
Your return must include the original packaging and tagging (bags, attached tags, labels, decorative boxes, etc) in resalable condition. We will not accept returns if item(s) are not in their original, 100% resalable condition. (Such as items that have been altered, customized, worn, laundered, are missing tags, smell like smoke, have pet hair on them, are soiled or have been generally mistreated.) If your returned items show any signs of the above, you will be notified that the item will be returned to you and no refund will be issued.
*All returned orders (not exchanges) over $100.00 may be subject to a 15% restocking fee.
We do not refund or credit any shipping charges. Shipping charges are the sole responsibility of the returnee/exchange.
When & how will I be reimbursed?
Products properly returned according to the above guidelines are eligible for a refund in the form of a credit to the original method of payment. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you the original payment method for the merchandise you returned (minus any shipping charges).
Please remember it can take some time for your bank or credit card company to process and post the refund too.
What if my order arrived damaged, is defective, or is not the correct product?
In the event that your order is incorrect, damaged, or defective, please contact us by phone at 260-348-2435.
In the event a package is returned to Apron Diva due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.
*SEASONAL ITEMS, HOLIDAY ITEMS & PRODUCT SETS OF ANY KIND ARE NON-REFUNDABLE OR RETURNABLE.