Apron Diva Shipping Policy
ALERT: As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.
Apron Diva ships all products Monday, Wednesday & Friday via the US Post Office. Also, any orders placed after 3pm EST will be shipped out the next shipping day. At the present time Apron Diva’s shipping methods only allow for shipments within the United States. We do not ship to PO boxes. All delivery times are based on working days and do not include weekends or holidays.
Shipping speeds don't account for order processing times. Processing Time means the time from when Apron Diva receives an order, to the time when the USPS collects the shipment. Shipping Time means the time from when your shipping carrier collects the shipment, to when the shipment arrives at the customer's address.
In order to deliver your order as quickly as possible, Apron Diva may ship items in multiple shipments unless otherwise specified.
At the present time we are unable to offer partial shipments. If you pre-order an item your order will ship once everything is available.
Changes / Cancellations
Cancellation and order change requests are subject to an order’s shipping status. If the order has not been processed, customer care will make every effort to process the request. If the order has shipped or been sent to the shipping department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.
Tracking Your Order
We will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.
Claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the USPS and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.
USPS is the carrier for shipments from ApronDiva.com
- USPS First Class – Your order ships via USPS. Transit time is 1-5 business days.
- USPS Priority Mail® - This service includes tracking and delivery in 1-3 business days
- International Shipping – Apron Diva is unable to ship internationally at the present time. However, we are hoping to add international shipping in the future.
In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.
Apron Diva is not responsible for lost, stolen or damaged parcels. If the USPS is showing a package was delivered we are not responsible for replacing any lost or stolen packages if it is showing the item was delivered. If you prefer to have your package delivered with an adult signature, you can purchase additional services from the post office.
Apron Diva shall not be liable for any delay in transit. Delivery dates are best estimates only. Apron Diva is not responsible for negligent acts by delivery service, including lost, stolen, or damaged parcels.